Universität St. Gallen, St. Gallen, Switzerland, November 2008.  Rob presented on emotional capital in the airline business to the 6th DocNet Symposium. St. Gallen is one of about 30 schools on 4 continents that AirLearn principal Rob Britton visits annually. International exchange students and Rob (with new T-shirt) at the Umeå School of Business and Economics, Sweden, September 2007. Rob and a 5th Grade class at Career Day, Reilly Elementary School, Dallas, Texas, May 2009.

Rob Britton has spent a lifetime in the airline industry, and does a fine job of making its complexities both understandable and interesting.  Anyone interested in knowing more about this often perplexing business will find Rob both helpful and entertaining. Bob Crandall Former Chairman and CEO American Airlines and AMR Rob Britton has been an invaluable participant in my corporate strategy course at the London School of Economics. He has provided my students with a very clear understanding of the economics of the U.S. airline industry and its future prospects, and he has done so in a most witty and engaging style - the students loved his lectures. Sir Geoffrey Owen Senior Fellow London School of Economics Former Editor, Financial Times Rob Britton is a true airline expert, having developed a deep understanding of the complexities of the business during his extensive airline career. His remarkable critical thinking and analytical skills have enabled him to develop a keen insight into airline economics and how the disparate elements of the business come together to form the big picture. Rob is an outstanding writer and witty public speaker, who possesses the unique ability of making the complexities of the business readily understandable to his audiences.  I’ve known Rob and his work for many years and I recommend him highly. Jane Allen Former Senior Vice President, Human Resources United Airlines AirLearnSM is a consultancy focused on just one thing: helping people understand the complex and ever-changing airline industry.  AirLearn delivers knowledge and insights to two audiences: students at business schools worldwide, and people who do business with or work at commercial airlines. At premier universities and management schools around the world – places like Cambridge, INSEAD, Kellogg, and The University of Texas at Austin – AirLearn has been delivering a variety of lectures and seminars for two decades, ranging from large plenary sessions to informal seminars to executive education.  The talks are compelling in large part because the information is passed through the lens of experience, lots of experience. Helping people succeed in the airline industry by helping them understand it better is a new line of business, a natural outgrowth of the scores of successful presentations to students and faculty on five continents.  The audience here is actual and potential suppliers to airlines, and airline employees themselves.  For example, in 2008, Bombardier invited AirLearn to participate in and present at an executive seminar for its customers.  Another: an advertising agency that just won an airline account asked AirLearn to present on the current state of airline advertising worldwide. Rob Britton, AirLearn’s leader, has been in and near the airline industry for 40 years.  In 2006, he completed a nearly 20-year career with American Airlines.  Before that, he worked for Republic and Northwest Airlines, and for travel agencies and tour operators. © Entire contents of this website, 2009, AirLearn, Inc.  AirLearn is a service mark of AirLearn, Inc.